Our Products
This policy applies to all Shine Om physical products, including:
- Mindful Colouring Book
- Family Gratitude Journal
- Essential Oils, Massage Oils & Skincare (Shine Om Natural range)
Change of Mind
We do not offer refunds or exchanges for change of mind. Please choose carefully before purchasing.
Damaged or Faulty Items
If your item arrives damaged or has a manufacturing fault, we will offer a replacement or store credit. To be eligible:
- Contact us within 7 days of receiving your order
- Email info@shineom.com.au with your order number and a photo of the damage or fault
- We will assess your request and respond within 2–3 business days
If your claim is approved, we will send a replacement at no cost to you.
Personal Care Products (Essential Oils, Massage Oils & Skincare)
Due to the nature of personal care products, we are unable to accept returns or offer refunds for products that have been opened or used.
We strongly recommend checking the full ingredient list before purchasing if you have known skin sensitivities or allergies. Adverse reactions due to individual skin sensitivity do not constitute a product fault and are not eligible for a refund or replacement.
If your item arrives damaged or with a compromised seal, please contact us within 7 days with a photo, and we will assess your request on a case-by-case basis.
Returns
We do not accept returned goods. All return shipping costs are the responsibility of the customer. Shine Om does not reimburse any postage, freight, or handling fees under any circumstances.
Exchanges
Exchanges are not available. If you have received a damaged or faulty item, please refer to the relevant section above.
Contact
For any queries regarding your order, please get in touch:
📧 info@shineom.com.au
🌐 shineom.com.au
📍 Canberra, ACT — Ngunnawal Country
We aim to respond to all enquiries within 2 business days.
Shine Om is a sole trader operating under Australian Consumer Law. Nothing in this policy limits or excludes your rights under the Australian Consumer Law where those rights cannot legally be excluded.